Return/Exchange Policy
Returns & Exchanges
We want every piece to be worn, washed, and loved for a long time. If something isn't right, here's how we make it easy.
All returns are for exchange or store credit only. We don't offer refunds to your original payment method.
Redo at checkout
When you add Redo at checkout, your return shipping label is covered, and your package is protected if it's lost or damaged on the way to you.
You can begin your return or exchange in our returns portal here.
If you skip Redo, you can still make a return. You'll just cover the cost of the return shipping label.
Without Redo, The Keiki Dept LLC is not responsible for lost, damaged or returned packages. See our shipping policy for details.
What's eligible
Full-price items purchased on thekeikidept.com can be returned for exchange or store credit within 7 days of delivery.
Items must be unused, unwashed, in original condition, with tags attached.
If the item you'd like to exchange for is out of stock, we'll issue store credit instead.
Final sale
The following are not eligible for return or exchange
- Items purchased on sale, with a discount code, or through a promotion
- Bundles
- Hats and underwear
- Items purchased at an in-person event
Items purchased through one of our retailers must be returned or exchanged through that retailer, according to their policy.
We don't offer price adjustments after an order is placed.
Swimwear
All swimwear is carefully inspected once received. For hygiene reasons, if there's any sign the swimwear has been worn, or the liner sticker is missing, we can't complete the exchange. Please try on swimwear over underwear with the liner sticker in place.
Gifts
We don't issue gift receipts, but every order ships with a packing slip. If you're gifting, tuck the packing slip in with the gift. Every return or exchange must be tied to an order number from thekeikidept.com.
How to start a return
Begin your return or exchange in our returns portal here. Requests must be submitted within 7 days of delivery.
Once your label is issued, please ship your item back within 7 days. After that, the label is voided.
We recommend saving your tracking number. When your return arrives, we'll inspect it and process your store credit or exchange within 7 to 10 business days. Store credit is issued to the email on your order. Original shipping costs are not refunded.
Damaged, defective, or incorrect items
We inspect every order before it ships, but sometimes we miss something. If your item arrives damaged, defective, or isn't what you ordered, let us know within 7 days of delivery.
Include your order number and a photo of the item and the issue. The item must be unworn and unwashed. We'll send a prepaid shipping label and replace it at no cost to you. If a replacement isn't available, we'll work with you to find a solution.
Please note
Every return is inspected when it reaches our warehouse. Items that are soiled, laundered, missing tags, or not in brand new condition will be sent back to you, and you'll be responsible for the return shipping cost.
We reserve the right to refuse a return or exchange. If a return is denied, we'll explain why on request.
By placing an order on thekeikidept.com, you accept the terms of this policy.
Questions?
Email us at aloha@thekeikidept.com with your order number and we'll be happy to help.
Mahalo for supporting our small business. 🌿